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State Mental Health Agency
For more information about admission, care, treatment, release, and patient follow-up in public or private psychiatric residential facilities, contact your State mental health agency:

Lucy D. Hadi, Secretary
Department of Children and Families
1317 Winewood Boulevard
Building 1, Room 202
Tallahassee, FL 32399-0700
Phone: 850-488-8304
Fax: 850-487-2239

Spanish language assistance available

State Substance Abuse Agency
Contact your State substance abuse agency for information about treatment and care of substance abuse disorders:

Substance Abuse Program Office
Department of Children and Families
1317 Winewood Boulevard
Building 6, 3rd Floor
Tallahassee, FL 32399-0700
Phone: 850-921-8461
Fax: 850-414-7474

State Protection and Advocacy Agency
Each State has a protection and advocacy agency that receives funding from the Federal Center for Mental Health Services. Agencies are mandated to protect and advocate for the rights of people with mental illnesses and to investigate reports of abuse and neglect in facilities that care for or treat individuals with mental illnesses. These facilities, which may be public or private, include hospitals, nursing homes, community facilities, board and care homes, homeless shelters, jails, and prisons. Agencies provide advocacy services or conduct investigations to address issues that arise during transportation or admission to such facilities, during residency in them, or within 90 days after discharge from them. Contact:

Gary Weston, Executive Director
The Advocacy Center for Persons with Disabilities, Inc.
2728 Centerview Drive
Suite 102
Tallahassee, FL 32301
Phone: 850-488-9071
Toll-free: 800-342-0823
Suncom: 278-9071
TDD: 800-346-4127
Fax: 850-488-8640

Spanish language assistance available

Family Support
The Center for Mental Health Services awards grants to statewide, family-run networks to provide support and information to families of children and adolescents with serious emotional, behavioral, or mental disorders. For more information, contact:

Connie J. Wells, Executive Director
Florida Federation of Families for Children’s Mental Health
A Project of the Florida Institute for Family Involvement
3927 Spring Creek Highway
Crawfordville, FL 32327
Phone: 850-926-4230
Toll-free: 877-926-3514
Fax: 240-358-6542

Centers for Medicare and Medicaid Services (CMS)
The Centers for Medicare and Medicaid Services, which are part of the Department of Health and Human Services, investigate some complaints about treatment facilities that receive Medicare and Medicaid funding. For further information at the national level, contact:

Centers for Medicare and Medicaid Services
7500 Security Boulevard
Baltimore, MD 21244-1850
Phone: 410-786-3000
Toll-free: 877-267-2323
TDD: 866-226-1819

You may also share your concerns with staff at the Centers for Medicare and Medicaid Services office in your area, which is Region 4. The regional office address and telephone number are:

Atlanta Regional Office
Centers for Medicare and Medicaid Services
Atlanta Federal Center
61 Forsyth Street, Southwest, Suite 4T20
Atlanta, GA 30303-8909
Phone: 404-562-7500
Fax: 404-562-7162

Advocacy Organizations
Mental Health America (formerly the National Mental Health Association) maintains a referral and information center and can help you locate local chapters. These local groups have information about community services and engage in national and State level advocacy. For more information about the association, write or call:

Mental Health America Resource Center
2000 N. Beauregard Street – 6th Floor
Alexandria, VA 22311
Phone: 703-684-7722
Toll-free: 800-969-6642
TDD: 800-433-5959
Fax: 703-684-5968

The National Alliance on Mental Illness maintains a helpline for information on mental illnesses and referrals to local groups. The local self-help groups have support and advocacy components and offer education and information about community services for families and individuals. For information about the Alliance’s affiliates and activities in your State, contact:

NAMI Florida
911 East Park Avenue
Tallahassee, FL 32301
Phone: 850-671-4445
Toll-free: 877-626-4352
Fax: 850-671-5272

Statewide consumer organizations are run by, and for, consumers of mental health services and promote consumer empowerment. These organizations provide information about mental health and other support services at the State level and are active in addressing and advocating for mental health system issues. For information about consumer activities in your area, contact:

May Rand, Executive Director
Florida Consumer Action Council for Mental Health, Inc.
3255 Bliss Road
Orange Park, FL 32065-6803
Phone: 904-264-4617

The National Mental Health Consumers’ Self-Help Clearinghouse, funded partly by the Center for Mental Health Services, promotes and helps to develop consumer-run self-help groups across the country. Technical assistance and materials are available on such topics as organizing groups, fundraising, leadership development, incorporating, public relations, advocacy, and networking. For more information, contact:

The National Mental Health Consumers’ Self-Help Clearinghouse
1211 Chestnut Street, Suite 1207
Philadelphia, PA 19107
Phone: 215-751-1810
Toll-free: 800-553-4KEY (539)
Fax: 215-636-6312

The National Empowerment Center is a Technical Assistance Center run by mental health consumers/survivors. The Center’s mission is to carry a message of recovery, empowerment, hope and healing to people who have been diagnosed with mental illness. The Center provides information and referrals to consumer/survivor resources nationwide and offers technical assistance to individuals and groups involved in consumer empowerment activities. The Center distributes recovery-related publications and sponsors education and training activities. For information on consumer/survivor activities in your area, contact:

The National Empowerment Center
599 Canal Street
Lawrence, MA 01840
Phone: 978-685-1494
Toll-free: 800-769-3728
Fax: 978-681-6426

The Consumer Organization & Networking Technical Assistance Center (CONTAC) funded by the Center for Mental Health Services, is a resource center for consumers/survivors and consumer-run organizations across the United States. Services and products include informational materials; on-site training and skill-building curricula; electronic and other communication capabilities; networking and customized activities promoting self-help, recovery, leadership, business management, and empowerment. For more information contact:

Consumer Organization & Networking Technical Assistance Center (CONTAC)
P.O. Box 11000
Charleston, WV 25339
Phone: 304-345-7312
Toll-free: 888-825-TECH (8324)
Fax: 304-345-7303